1. Eligibility for Refund:
- Refunds are applicable only for transactions made through the Greenpayee payment gateway.
- Eligibility for a refund is subject to the terms and conditions agreed upon during the transaction.
2. Types of Transactions Eligible for Refund:
- Unsuccessful transactions: In cases where a transaction was not successfully processed or completed, a refund may be initiated.
3. Refund Process:
- Users must contact Greenpayee's customer support within [7] days of the transaction date to initiate a refund request.
- To request a refund, users should provide transaction details, including the transaction ID, date, and any relevant supporting documentation.
4. Non-Refundable Transactions:
- Successful transactions: Once a transaction is successfully completed, it is generally non-refundable.
- Disputes and chargebacks: Users are encouraged to contact our customer support to resolve any disputes before initiating a chargeback with their financial institution.
5. Processing Time:
- Refund processing time may vary and is subject to the policies of the financial institutions involved.
- Greenpayee will make reasonable efforts to process refunds promptly.
6. Fee Deductions:
- Greenpayee reserves the right to deduct any applicable fees, including transaction fees, from the refund amount.
7. Communication:
- Users will be notified of the refund status through the contact information provided during the refund request process.
8. Amendments to the Refund Policy:
- Greenpayee reserves the right to amend this refund policy at any time.
- Users will be notified of any changes through our website or other communication channels.
9. Contact Information:
- For any questions or concerns regarding refunds, please contact Greenpayee customer support at [greenpayeemy@gmail.com]. By using the Greenpayee payment gateway, users agree to abide by this refund policy.
